Q&A

This is a Q&A regarding the use of this site.

Focusing on the most frequently asked questions from our customers,

We will continue to update.

About membership registration

Click "Forgot your password?" on the member login screen and follow the messages to reset your password.

You can change or delete member information from the member account details screen.

About orders (before ordering)

Purchases can be made on this site by registering as a member, regardless of whether you are an individual or a company.

You can also purchase from tool trading companies or e-commerce sites for production goods (Monotarou, etc.).

Also, please contact the retailer you do business with. (However, outlet products are excluded)

For products in stock: We will ship within 2-3 business days of receiving your order.

For products that are not in stock: We will ship the product within 5 to 7 business days after receiving your order.

Shipping may be delayed during summer, winter, or long holidays.

We ship on "weekdays" on our business days.

Free shipping is available for purchases totaling 30,000 yen (tax included) or more per destination.

Please check the shipping policy for shipping charges.

The desired delivery date and time cannot be specified.

We only ship within Japan.

Products purchased from this site have a 4-year warranty period. (However, outlet products are excluded)

About orders (after ordering)

可能です。注文者、発送先が同様の場合は商品へ同梱しております。その他PDF等での発行をご希望の場合は、ご注文確認時のメールへその旨を記載しご返信下さい。

Please check your email when placing your order.

Please check your email reception status and make sure it has not been sorted into your spam folder.

You can check your order history on your account screen.

You can check the delivery status using the tracking number from the shipping completion email.

Returns, exchanges, and refunds are only possible if the conditions of the refund policy are met (excluding outlet products). For details, please contact us by email and include your order number.

Returns, exchanges, and refunds are only possible if the conditions of the refund policy are met (excluding outlet products). For details, please contact us by email and include your order number.

We apologize for the inconvenience, but please contact us by email and include your order number.

We will ship your ordered product.

Please return the incorrect product to the address below by cash on delivery.

142-0062
1-1-4 Oyama, Shinagawa-ku, Tokyo
Otsuka Optical Co., Ltd.
03-3491-4126

We apologize for the inconvenience, but please contact us by email and include your order number.

We will ship your ordered product.

Please return the product you received to the address below by cash on delivery.

142-0062
1-1-4 Oyama, Shinagawa-ku, Tokyo
Otsuka Optical Co., Ltd.
03-3491-4126

Buying and selling products at internet shops falls within the scope of the "Door-to-Door Sales Law" stipulated by the Ministry of International Trade and Industry, and falls under "mail order sales." Therefore, please note that due to the Mail Order Sales Act, cooling-off is not possible. This is a regulation established by the government to protect retailers in order to popularize e-commerce. Thank you for your understanding.

About outlet products

We assume that the item is unused.

This product cannot be shipped as a non-defective product because it is a recycled product, packaging box, or has scratches on its appearance. We inspect the product before shipping, so there are no problems with functionality, performance, or specifications.

As this is an outlet product, there is no warranty period.

Returns are not allowed.

In the event of a breakdown or malfunction

We apologize for the inconvenience, but please contact us by email with your order number or model.

others

You can only try the product you are considering if a demo model is available.

Please request a demo machine from this page (on our website).

We apologize for the inconvenience, but please contact us by email and include your order number.