Q&A

This is a Q&A regarding the use of this site.

Focusing on the most frequently asked questions from our customers,

We will continue to update.

About membership registration

What should I do if I forget my PW?

Click "Forgot your password?" on the member login screen and follow the messages to reset your password.

How can I change or delete my member information?

You can change or delete member information from the member account details screen.

About orders (before ordering)

Does the online shop sell to consumers (individuals)? Is it possible for companies (corporations) to purchase?

Purchases can be made on this site by registering as a member, regardless of whether you are an individual or a company.

Is it possible to purchase the products listed in the online shop at other retailers?

You can also purchase from tool trading companies or e-commerce sites for production goods (Monotarou, etc.).

Also, please contact the retailer you do business with. (However, outlet products are excluded)

How many days will it take for my order to arrive after I place an order?

For products in stock: We will ship within 2-3 business days of receiving your order.

For products that are not in stock: We will ship the product within 5 to 7 business days after receiving your order.

Shipping may be delayed during summer, winter, or long holidays.

Do you ship on Saturdays, Sundays, and holidays?

We ship on "weekdays" on our business days.

Will there be shipping charges?

Free shipping is available for purchases totaling 30,000 yen (tax included) or more per destination.

Please check the shipping policy for shipping charges.

Can I specify the arrival date (time)?

The desired delivery date and time cannot be specified.

Can it be delivered overseas?

We only ship within Japan.

What is the warranty period?

Products purchased from this site have a 4-year warranty period. (However, outlet products are excluded)

About orders (after ordering)

領収書は発行できますか。

可能です。注文者、発送先が同様の場合は商品へ同梱しております。その他PDF等での発行をご希望の場合は、ご注文確認時のメールへその旨を記載しご返信下さい。

Can I check if my order was placed correctly?

Please check your email when placing your order.

What should I do if I do not receive an order confirmation email?

Please check your email reception status and make sure it has not been sorted into your spam folder.

Can I check my purchase history?

You can check your order history on your account screen.

Can I check the delivery status?

You can check the delivery status using the tracking number from the shipping completion email.

I ordered the wrong item. What should I do.

Returns, exchanges, and refunds are only possible if the conditions of the refund policy are met (excluding outlet products). For details, please contact us by email and include your order number.

Is it possible to return or exchange purchased items?

Returns, exchanges, and refunds are only possible if the conditions of the refund policy are met (excluding outlet products). For details, please contact us by email and include your order number.

I received a product different from what I ordered. What should I do.

We apologize for the inconvenience, but please contact us by email and include your order number.

We will ship your ordered product.

Please return the incorrect product to the address below by cash on delivery.

142-0062
1-1-4 Oyama, Shinagawa-ku, Tokyo
Otsuka Optical Co., Ltd.
03-3491-4126

What should I do if there is a problem with the product I received? (Not lit, scratches, etc.)

We apologize for the inconvenience, but please contact us by email and include your order number.

We will ship your ordered product.

Please return the product you received to the address below by cash on delivery.

142-0062
1-1-4 Oyama, Shinagawa-ku, Tokyo
Otsuka Optical Co., Ltd.
03-3491-4126

Is there a cooling off period?

Buying and selling products at internet shops falls within the scope of the "Door-to-Door Sales Law" stipulated by the Ministry of International Trade and Industry, and falls under "mail order sales." Therefore, please note that due to the Mail Order Sales Act, cooling-off is not possible. This is a regulation established by the government to protect retailers in order to popularize e-commerce. Thank you for your understanding.

About outlet products

Are the outlet products unused?

We assume that the item is unused.

Are there any quality issues with outlet products?

This product cannot be shipped as a non-defective product because it is a recycled product, packaging box, or has scratches on its appearance. We inspect the product before shipping, so there are no problems with functionality, performance, or specifications.

Is there a warranty period for outlet products?

As this is an outlet product, there is no warranty period.

Can I return outlet products?

Returns are not allowed.

In the event of a breakdown or malfunction

What if the product breaks down or is defective?

We apologize for the inconvenience, but please contact us by email with your order number or model.

others

Is it possible to try the product before purchasing?

You can only try the product you are considering if a demo model is available.

Please request a demo machine from this page (on our website).

What should I do if the product does not arrive?

We apologize for the inconvenience, but please contact us by email and include your order number.